Student Support Services

Student Support Services

For our existing students, please email to our advisor at advisor@asasedu.com for other academic related enquiries.

 

For issues related to Data Protection, please email ops_dpo@asasedu.com.

 

For assistance with Microsoft Teams, please email opsmanager@asasedu.com.

 

 

Industry-Wide Course Fee Protection Scheme

The Industry-Wide Course Fee Protection Scheme (IWC) serves to protect the students’ fees in the event a Private Education Institution (PEI) is unable to continue operations due to insolvency, and/or regulatory closure.

The student is also protected if the PEI fails to pay penalties or return fees to the student arising from judgments made against it by the Singapore courts.

Fee Protection Company: Lonpac Insurance BHD
Policy Number: Z/22/BM01/001031

Student Feedback

Students may submit feedback through submission of feedback form and email to advisor@asasedu.com. Click here to download feedback form.

Student Leave Application

Students may request for leave of absence through submission of Leave Application Form accompanied by Supporting Documents and email to advisor@asasedu.com . Click here to download the Leave Application Form.

Transfer / Withdrawal Policy

Requests for transfer are treated as withdrawal from a course and treated as a new application for a new course.

Student must meet the entry requirements of the course applied for.

For students under 18 years old, request for transfer/withdrawal must be accompanied by student’s parent/ guardian approval in written form.

Course fees paid for the current course can be transferrable to the new course subject to MindFORCE Academy’s approval. Any transfer of fees will be prorated on the unconsumed fees.

MindFORCE Academy reserves the right to not grant transfer for course fees.

Upon approval of the transfer/withdrawal, the previous student contract will be considered as void.

Conditions for granting of Transfer and Withdrawal:

  • Request for transfer/withdrawal will only be considered for students that do not have any outstanding payments due to MindFORCE Academy.
  • Student to fill in Course Transfer / Withdrawal Request Form, including submission of any supporting documents and adhering to the process as stated in the Course Transfer and Withdrawal Procedures.

Conditions for Refund:

  • The School’s Refund Policy shall apply for all qualified refunds. Students are to refer to the School’s Refund Policy and the Standard Student Contract for further details.

Student Pass Status

For Course Transfers:

  • For Student’s Pass holder, course transfer is subject to ICA’s approval of the new Student’s Pass.
  • In the event that an application pertaining to transfer is rejected by ICA, the Student Pass is to be cancelled within 7 days.

For Course Withdrawals:

  • Student’s Pass holder is required to submit his/her passport and Student’s Pass to the School for cancelation of Student’s Pass with ICA.

Timeframe for assessing and processing transfer/ withdrawal cases

  • The entire transfer / withdrawal process, from point of application to the final outcome, should not be more than 4 weeks. If the final outcome is not in favor of the applicant, respective staffs are to handle each situation according to the School’s dispute resolution policy and procedure.

Please click here for the transfer procedure, and click here to download a copy of the transfer form.

Please click here for the withdrawal procedure, and click here to download a copy of the withdrawal form.

Deferment Policy and Procedure

Deferment is only allowed up to a period of 6 months. For deferment period of more than 6 months, it will be subject to Management’s approval. For Deferment procedure, please click here.

Dispute Resolution Policy

In principle, both written and verbal communications are accepted for ease of providing feedback. The school reserves the final say if written submission of a feedback is required under special circumstances which the school deems such documentation necessary.

Academic Affairs Department (Student Services Team) is required to respond to students within 3 working days of receipt of the feedback/complaint.

All feedbacks/complaints must be resolved within 21 working days.

In the event that an agreement cannot be reached, students will be referred to Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through CPE Student Services Centre for mediation and for WSQ courses, they will be referred to WSQ Feedback Portal – SSG -WSQ Click here to know more.

Dispute Resolution Procedure

  1. Fill in the Feedback Form and submit it to the School.
  2. The School will acknowledge your feedback/complaint within 3 working days.
  3. Should you not be satisfied with the solution, the matter will be escalated to the Head of Academic Affairs/CEO.
  4. The entire process should not take more than 21 working days.
  5. Should the final resolution still be unsatisfactory, you will be referred to the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through the Council for Private Education Student Services Centre and for WSQ courses, they will be referred to WSQ Feedback Portal – SSG -WSQ

Review of Examination Results

Students may appeal for examination results and submit application for review of the grades to advisor@asasedu.com.

Click here to download Examination Appeal Form.

 

APPEAL PROCEDURE

1. Upon the release of results, student who are dissatisfied with the outcome may submit an Examination Appeal Form to the Student Support Executive.

2. This is to be done within 7 working days of the release of examination results.

3. The Academic Affairs HOD will review the appeal request and decide if it is a valid appeal.

4. All decisions made by the Examination Board are final.

5. Students will be informed of the outcome within 1 month from the date of appeal.

Student Performance Outcomes

To find out more about our Student Performance Outcomes, please click the below links:

Progression Rate (by courses)

Graduation and Passing Rate (Year 2017)

For further information on Private Education matters, please refer to the Committee of Private Education (CPE) website .