Refund Policy
Refund Policy
Click here to read our Refund Procedure.
The School’s Management team shall ensure a fair and reasonable refund policy is details for any payments made.
Time taken to process all refund requests will be done within 7 working days, from date of application to disbursement of funds to the student.
The School adopts the Refund Policy as per the Standard Student Contract as set out by CPE. This policy will act as a framework in guiding the implementation of detailed refund processes and procedures in the following areas:
- Refund for Withdrawal due to Non-Delivery of Course
- Refund for Withdrawal due to Other Reasons
- Cooling off Period
ASAS Non Refundable Fees
The school’s non-refundable fees are reflected in schedule C of the standard student contract. No refunds will be made for fees that fall under this category.
Refund Table:
| % of [the amount of fees paid under Schedule B and C] | If Student’s written notice of withdrawal is received: |
|---|---|
| 95% | (“Maximum Refund”) More than [30] days before the Course Commencement Date |
| 80% | Before, but not more than [14] days before the Course Commencement Date |
| 0% | Less than [14] days before the Course Commencement Date |
- Computation of the refund amount is to be communicated to the students.
- The School is to maintain a List of Refunds, which is to be updated within 3 days after processing of the refund.
- The refund policy and procedure are to be reviewed at least once a year by the Independent Internal Auditor.
- School Refund Policy as per clauses in the Standard Student Contract: –
Refund for Withdrawal Due to Non-Delivery of Course:
The PEI will notify the Student within three (3) working days upon knowledge of any of the following:
- It does not commence the Course on the Course Commencement Date;
- It terminates the Course before the Course Commencement Date;
- It does not complete the Course by the Course Completion Date;
- It terminates the Course before the Course Completion Date;
- It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of the standard student contract within any stipulated timeline set by CPE; or
- The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).
The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.
Refund for Withdrawal Due to Other Reasons:
If the Student withdraws from the Course for any reason other than those stated in Clause 2.1 of the standard student contract, the PEI will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D of the standard student contract.
Refund during Cooling-off Period:
The PEI will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.
The Student will be refunded the highest percentage (stated in Schedule D of the Standard Student Contract) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.
Notes:
Conditions where a course may be cancelled:
- The intake does not meet a minimum enrolment of 15 students.
- The lecturer has withdrawn from teaching the course and a substitute lecturer cannot be found, due to unforeseen circumstances (that include, but are not limited to):
- sudden hospitalization
- overseas business commitments
- other emergencies
