|1. Student to Fill Up Refund Request Form|
|1.1 In the event of any refunds that is to be made, students are to fill up the Refund Request Form and hand it to the Student Support Executive for further processing.
1.2 Any supporting documentations that are required to process the refund request must also be submitted along with the Refund Request Form. This includes the Course Withdrawal or Course Transfer Request Forms.
1.3 Reasons for Refund must also be clearly documented in the Refund Request Form.
|2. Student Support Services Executive To Meet Up With Student|
|2.1 Upon receipt of any Refund Request Form (including supporting documents if any), Student Support Executive is to acknowledge the receipt of the refund request by signing on the form and/or send an acknowledgement email. This is to be done within 3 working days upon receipt of the Refund Request Form (based on the date of application).|
|3. Establishing of Refund Category and Amount|
|3.1 Finance Team is to refer to the Standard Student Contract details to establish if a refund is to be made to the students.
3.2 Finance Team will work out a Refund Amount (if any) based on the Refund Policy as stated in the Standard Student Contract. This amount will be indicated on the Refund Request Form.
3.3 Computation of such an amount will also be explained to Students and stated in the Refund Request Form.
3.4 All refund amounts will strictly adhere to the Refund Policy as stated under the Standard Student Contract.
|4. Management Approval of Refund Amount|
|4.1 Upon establishing of Refund Amount, Finance Team will inform the amount to the Student Support Executive who will then seek the approval of any of the Management Team members as part of Management Approval before the Refund Amount can be disbursed.
4.2 Such Management Approval should be documented in the Refund Request Form.
|5. Disbursement of Refund Amount|
|5.1 Upon Management Approval of Refund Amount, Student Support Executive is to pass the Refund Request Form to Finance Department for final processing.
5.2 After tabulating the refund amount, Finance Executive will disburse the refund amount to Student Support Executive and update the List of Refunds.
5.3 Student Support Executive is to acknowledge receipt of refund via email.
|6. Student Acknowledgement of Refund Amount|
|6.1 Student is to acknowledge receipt of Refund Amount in the Refund Settlement Letter.|
|7. Review of Refund Procedure|
|7.1 The Designated Independent Internal Auditor will review the refund process as part of his/her Internal Process Review, Audit, and Assessment of the School.|