Resort Management

Resort Management

  1. Unit level: 5
  2. Unit Code: A/601/1754
  3. GLH: 60
  4. Credit value: 15
  5. Unit grading structure: Pass
  6. Assessment guidance: Assignment according to awarding organisation guidance. Learners should have access to information relating to real resort operations on which to base their analyses.
  7. Unit Aims:
    To develop an understanding of the operations of tour operators within resorts.
  8. Learning Outcomes
    1. Understand the function and structure of resort operation
      • Analyse the function of the resort operations of tour operators
      • Analyse the structure of the resort offices of different types of tour operator
    2. Understand how good customer relationship management is achieved
      • Discuss how effective quality systems and procedures affect legal and conflict situations
      • Analyse the impact of quality systems and procedures implemented by a specified tour operator on its operations
    3. Understand the management issues relating to incidents
      • Analyse incidents that could affect the operation of a resort
      • Evaluate the procedures to be implemented by a tour operator to deal with different incidents
      • Discuss how procedures to be implemented by a tour operator link with guidelines of trade associations and government bodies