Project a Positive & Professional Image
Accredited under Singapore Workforce Skills Qualifications System
- Course Prefix/Number: CRS-Q-0031315-SVCF
- Total Training Duration: 8 Hours
- Course Objectives: This skill describes the ability to project a professional image when serving customers. It also includes equipping oneself with a positive and customer oriented mindset to impress and wow customers in their day-to-day engagement.
- Course Content:
- PS1 Recognise the impact of one’s professional image and persona on the organisation
- PS2 Project a professional image and persona in accordance with organisational guidelines
- PS3 Communicate professionally with customers in accordance with organisation’s guidelines
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Certification Type: Statement of Attainment
- Certification Title: Project a Positive & Professional Image
- Area of Training: Service Excellence
- Education Target Group:
- Never attended school
- Primary School Leaving Certificate (PSLE) / Primary School Proficiency Certificate (PSPE) or other certificates of equivalent standard
- At least 1 GCE ‘N’ Level pass
- At least 1 GCE ‘O’ Level pass
- At least 1 GCE ‘A’/’H2’ Level pass or equivalent (General)
- National ITE Certificate (Nitec) or equivalent (eg Post Nitec Certificate, Specialist Nitec, Certificate in Office Skills, National Technical Certificate Grade 2, National Certificate in Nursing, Advanced Builder Certificate)
- WSQ Certificate or equivalent
- Polytechnic diploma
- Other advanced diploma, post-diploma qualifications or equivalent n.e.c.
- Bachelor’s degree or equivalent
- Postgraduate diploma (including NIE postgraduate diploma)
- Target Group Occupation:
- Managerial
- Non-Supervisory
- Supervisory
- Target Audience:
- Manager
- Customer-facing Staff
- Customer Service Representatives
- Call Centre Officers
- Store Advisor
- Service Crew
- Mode of Training: Full Time/Part Time
- Language Medium Provided: English
- Payment Type: Nett Fee
- Duration Components:
- 0.5 (Assessment Hours)
- 7.5 (Classroom Training Hours)
- Total Cost of Training per Trainee: $260.00
Students need to attain 75% attendance and pass the course to be eligible for the subsidies.
Self-sponsored Individual
Fees |
Government Subsidies |
Remaining Course Fees |
$260.00 |
-$136.00
(for 21-39 years old and Permanent Residents) |
$124.00 |
-$200.00
(Mid-Career Enhanced Subsidy) |
$60.00 |
-$212.00
(Workfare Training Support (WTS) Scheme) |
$48.00 |
Small-Medium Enterprise (SME)
Fees |
Government Subsidies |
Remaining Course Fees |
$260.00 |
-$200.00
(Non-WTS / Mid-Career Enhanced Subsidy) |
$60.00 |
-$212.00
(Workfare Training Support (WTS) Scheme) |
$48.00 |
Non-SME
Fees |
Government Subsidies |
Remaining Course Fees |
$260.00 |
-$136.00
(Non-WTS) |
$124.00 |
-$200.00
(Mid-Career Enhanced Subsidy) |
$60.00 |
-$212.00
(Workfare Training Support (WTS) Scheme) |
$$48.00 |
Enquire more about this program: