Student Support Services

Student Support Services

For our existing students, please email to our adivisor, Ms. Linda at advisor@asasedu.com for other academic related enquiries.

 

Fee Protection Scheme

The Fee Protection Scheme (FPS) serves to protect the students’ fees in the event a Private Education Institution (PEI) is unable to continue operations due to insolvency, and/or regulatory closure.

The FPS also protects the student if the PEI fails to pay penalties or return fees to the student arising from judgments made against it by the Singapore courts.

FPS is compulsory for both local and international students taking courses at Arium School of Arts and Sciences except for courses with waiver granted by CPE.

The actual premium amount to be paid for both local and international students will be calculated from the day the first instalment payment is made by the student.

Fee Protection Company: Lonpac Insurance BHD
Policy Number:  Z/17/BM00/000633
Period of Insurance: 31 May 2017 to 30 May 2018

 

Student Feedback

Students may submit feedback through submission of feedback form and email to advisor@asasedu.com. Click here to download feedback form.

 

Student Leave Application

Students may request for leave of absence through submission of Leave Application Form accompanied by Supporting Documents and email to advisor@asasedu.com . Click here to download the Leave Application Form.

 

Transfer / Withdrawal Policy

Requests for transfer are treated as withdrawal from a course and treated as a new application for a new course.

Student must meet the entry requirements of the course applied for.

For students under 18 years old, request for transfer/withdrawal must be accompanied by student’s parent/ guardian approval in written form.

Course fees paid for the current course can be transferrable to the new course subject to ASAS’s approval. Any transfer of fees will be prorated on the unconsumed fees.

ASAS reserves the right to not grant transfer for course fees.

Upon approval of the transfer/withdrawal, the previous student contract will be considered as void.

Conditions for granting of Transfer and Withdrawal:

  • Request for transfer/withdrawal will only be considered for students that do not have any outstanding payments due to ASAS.
  • Student to fill in Course Transfer / Withdrawal Request Form, including submission of any supporting documents and adhering to the process as stated in the Course Transfer and Withdrawal Procedures.

Conditions for Refund:

  • The School’s Refund Policy shall apply for all qualified refunds. Students are to refer to the School’s Refund Policy and the Standard Student Contract for further details.

Student Pass Status

For Course Transfers:

  • For Student’s Pass holder, course transfer is subject to ICA’s approval of the new Student’s Pass.
  • In the event that an application pertaining to transfer is rejected by ICA, the student is required to cancel his current Student’s Pass within 7 days.

For Course Withdrawals:

  • Student’s Pass holder is required to submit his/her passport and Student’s Pass to the School for cancelation of Student’s Pass with ICA.

Timeframe for assessing and processing transfer/ withdrawal cases

  • The entire transfer / withdrawal process, from point of application to the final outcome, should not be more than 4 weeks. If the final outcome is not in favor of the applicant, respective staffs are to handle each situation according to the School’s dispute resolution policy and procedure.

For Transfer procedure, please click here.

For Withdrawal procedure, please click here.

 

Deferment Policy and Procedure

Deferment is only allowed up to a period of 6 months. For deferment period of more than 6 months, it will be subject to Management’s approval. For Deferment procedure, please click here.

 

Dispute Resolution Policy

In principle, both written and verbal communications are accepted for ease of providing feedback. The school reserves the final say if written submission of a feedback is required under special circumstances which the school deems such documentation necessary.

Academic Affairs Department (Student Services Team) is required to respond to students within 3 working days of receipt of the feedback/complaint.

All feedbacks/complaints must be resolved within 21 working days.

In the event that an agreement cannot be reached, students will be referred to Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through CPE Student Services Centre for mediation.

 

Dispute Resolution Procedure

  1. Fill in the Feedback Form and submit it to the School.
  2. The School will acknowledge your feedback/complaint within 3 working days.
  3. Should you not be satisfied with the solution, the matter will be escalated to the Head of Academic Affairs/CEO.
  4. The entire process should not take more than 21 working days.
  5. Should the final resolution still be unsatisfactory, you will be referred to the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through the Council for Private Education Student Services Centre.

 

Review of Examination Results

Students may appeal for examination results and submit application for review of the grades to advisor@asasedu.com. Click here to download Examination Appeal Form.

 

For further information on Private Education matters, please refer to the Committee of Private Education (CPE) website here.