Provide Go-the-Extra-Mile Service (WSQ)

Provide Go-the-Extra-Mile Service (WSQ)

    1. Course Prefix/Number: CRS-Q-0034359-SVCF
    2. Total Training Duration: 8 Hours
    3. Course Objectives:
      On completion of this unit, the learner will have Provide Go-the-Extra Mile skills and knowledge.
      This includes:
      i. Recognise the diverse range of customers and their needs and expectations
      ii. Demonstrate the qualities and characteristics of a service professional when delivering go-the-extra-mile service to exceed customer expectations
      iii. Create a positive customer experience by offering customized and personalized service in accordance with organisation guidelines
      iv. Escalate feedback through appropriate channels on areas of improvement to enhance the customer experience
    4. Course Content:
      i. Recognise the diverse range of customers and their needs and expectations
      ii. Demonstrate the qualities and characteristics of a service professional when delivering go-the-extra-mile service to exceed customer expectations
      iii. Create a positive customer experience by offering customized and personalized service in accordance with organisation guidelines
      iv. Escalate feedback through appropriate channels on areas of improvement to enhance the customer experience
      v. Empathise with customers’ needs to exceed customers’ expectations to create a positive customer experience
      vi. Demonstrate customer-friendly communication principles in go-the-extra-mile interactions with customers
      vii. Seek customer’s feedback on service delivery to improve own performance in providing go-the-extra-mile service
    5. Certification Type: Statement of Attainment
    6. Certification Title: Provide Go-the-Extra-Mile Service (WSQ)
    7. Area of Training: Service Excellence
    8. Education Target Group:
      1. No Formal Qualification & Lower Primary
      2. Primary PSLE
      3. ‘N’ Level or equivalent
      4. ‘O’ Level or equivalent
      5. ‘A’ Level or equivalent
      6. NITEC/Post Nitec
      7. WSQ Certificate
      8. Polytechnic Diploma
      9. Professional Qualification & Other Diploma
      10. University First Degree
      11. University Post-graduate Diploma & Degree/Master/Doctorate
    9. Mode of Training: Full Time/Part Time
    10. Language Medium Provided: English
    11. Payment Type: Nett Fee
    12. Duration Components:
      1 (Assessment Hours)
      7.5 (Classroom Training Hours)
    13. Total Cost of Training per Trainee: $300.00

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