Provide Go-the-Extra-Mile Service (WSQ)

Provide Go-the-Extra-Mile Service (WSQ)

    1. Course Prefix/Number: CRS-Q-0034359-SVCF
    2. Total Training Duration: 8 Hours
    3. Course Objectives:
      On completion of this unit, the learner will have Provide Go-the-Extra Mile skills and knowledge.
      This includes:

      1. Recognise the diverse range of customers and their needs and expectations
      2. Demonstrate the qualities and characteristics of a service professional when delivering go-the-extra-mile service to exceed customer expectations
      3. Create a positive customer experience by offering customized and personalized service in accordance with organisation guidelines
      4. Escalate feedback through appropriate channels on areas of improvement to enhance the customer experience
    4. Course Content:
      1. Recognise the diverse range of customers and their needs and expectations
      2. Demonstrate the qualities and characteristics of a service professional when delivering go-the-extra-mile service to exceed customer expectations
      3. Create a positive customer experience by offering customized and personalized service in accordance with organisation guidelines
      4. Escalate feedback through appropriate channels on areas of improvement to enhance the customer experience
      5. Empathise with customers’ needs to exceed customers’ expectations to create a positive customer experience
      6. Demonstrate customer-friendly communication principles in go-the-extra-mile interactions with customers
      7. Seek customer’s feedback on service delivery to improve own performance in providing go-the-extra-mile service
    5. Certification Type: Statement of Attainment
    6. Certification Title: Provide Go-the-Extra-Mile Service (WSQ)
    7. Area of Training: Service Excellence
    8. Education Target Group:
      1. Never attended school
      2. Primary School Leaving Certificate (PSLE) / Primary School Proficiency Certificate (PSPE) or other certificates of equivalent standard
      3. At least 1 GCE ‘N’ Level pass
      4. At least 1 GCE ‘O’ Level pass
      5. At least 1 GCE ‘A’/’H2’ Level pass or equivalent (General)
      6. National ITE Certificate (Nitec) or equivalent (eg Post Nitec Certificate, Specialist Nitec, Certificate in Office Skills, National Technical Certificate Grade 2, National Certificate in Nursing, Advanced Builder Certificate)
      7. WSQ Certificate or equivalent
      8. Polytechnic diploma
      9. Other advanced diploma, post-diploma qualifications or equivalent n.e.c.
      10. Bachelor’s degree or equivalent
      11. Postgraduate diploma (including NIE postgraduate diploma)
    9. Mode of Training: Full Time/Part Time
    10. Language Medium Provided: English
    11. Payment Type: Nett Fee
    12. Duration Components:
      1. 1 (Assessment Hours)
      2. 7.5 (Classroom Training Hours)
    13. Total Cost of Training per Trainee: $300.00

Enquire more about this program:

Join Us Now