Project a Positive & Professional Image (WSQ)

Project a Positive & Professional Image (WSQ)

  1. Course Prefix/Number: CRS-Q-0031315-SVCF
  2. Total Training Duration: 8.5 Hours
  3. Course Objectives: This skill describes the ability to project a professional image when serving customers. It also includes equipping oneself with a positive and customer oriented mindset to impress and wow customers in their day-to-day engagement.
  4. Course Content:
    1. PS1 Recognise the impact of one’s professional image and persona on the organisation
    2. PS2 Project a professional image and persona in accordance with organisational guidelines
    3. PS3 Communicate professionally with customers in accordance with organisation’s guidelines
  5. Certification Type: Statement of Attainment
  6. Certification Title: Project a Positive & Professional Image
  7. Area of Training: Service Excellence
  8. Education Target Group:
    1. No formal education and lower
    2. ‘N’ Level or equivalent
    3. ‘O’ Level or equivalent
    4. ‘A’ Level or equivalent
    5. NITEC/Post Nitec
    6. WSQ Certificate
    7. Polytechnic Diploma
    8. Professional Qualification & Other Diploma
    9. University First Degree
  9. Mode of Training: Full Time/Part Time
  10. Language Medium Provided: English
  11. Payment Type: Nett Fee
  12. Duration Components:
    1. 0.5 (Assessment Hours)
    2. 8 (Classroom Training Hours)
  13. Total Cost of Training per Trainee: $260.00

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