Project a Positive & Professional Image (WSQ)

Project a Positive & Professional Image (WSQ)

  1. Course Prefix/Number: CRS-Q-0031315-SVCF
  2. Total Training Duration: 8.5 Hours
  3. Course Objectives: This skill describes the ability to project a professional image when serving customers. It also includes equipping oneself with a positive and customer oriented mindset to impress and wow customers in their day-to-day engagement.
  4. Course Content:
    1. PS1 Recognise the impact of one’s professional image and persona on the organisation
    2. PS2 Project a professional image and persona in accordance with organisational guidelines
    3. PS3 Communicate professionally with customers in accordance with organisation’s guidelines
  5. Certification Type: Statement of Attainment
  6. Certification Title: Project a Positive & Professional Image
  7. Area of Training: Service Excellence
  8. Education Target Group:
    1. Never attended school
    2. Primary School Leaving Certificate (PSLE) / Primary School Proficiency Certificate (PSPE) or other certificates of equivalent standard
    3. At least 1 GCE ‘N’ Level pass
    4. At least 1 GCE ‘O’ Level pass
    5. At least 1 GCE ‘A’/’H2’ Level pass or equivalent (General)
    6. National ITE Certificate (Nitec) or equivalent (eg Post Nitec Certificate, Specialist Nitec, Certificate in Office Skills, National Technical Certificate Grade 2, National Certificate in Nursing, Advanced Builder Certificate)
    7. WSQ Certificate or equivalent
    8. Polytechnic diploma
    9. Other advanced diploma, post-diploma qualifications or equivalent n.e.c.
    10. Bachelor’s degree or equivalent
    11. Postgraduate diploma (including NIE postgraduate diploma)
  9. Target Group Occupation:
    1. Managerial
    2. Non-Supervisory
    3. Supervisory
  10. Target Audience:
    1. Manager
    2. Customer-facing Staff
    3. Customer Service Representatives
    4. Call Centre Officers
    5. Store Advisor
    6. Service Crew
  11. Mode of Training: Full Time/Part Time
  12. Language Medium Provided: English
  13. Payment Type: Nett Fee
  14. Duration Components:
    1. 0.5 (Assessment Hours)
    2. 8 (Classroom Training Hours)
  15. Total Cost of Training per Trainee: $260.00

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